Clear policies for pledges, group buys, shipping, and refunds. We believe in transparency about what you can expect from us.
Last updated: August 15, 2025
Processing Fee: All refunds include a 3% processing fee deducted by Stripe (our payment processor), not by us.
Non-Refundable Pledges: If you pledge AND purchase a group buy item under the same pledge, your pledge becomes non-refundable as it was applied toward your purchase.
Refund Timeline: Refunds are processed 5-10 business days after the group buy deadline passes.
- Pledge $15, don't buy during GB → Get $14.55 refund (minus 3% fee)
- Pledge $15, buy $385 item during GB → No pledge refund (applied to purchase)
- Pledge $15, GB gets cancelled → Get $14.55 refund (minus 3% fee)
Group buy purchases have a no refund policy by default. This protects us legally from litigious or predatory behavior.
Think carefully before purchasing - group buy sales are final.
Despite the no-refund policy, we happily work with customers on a case-by-case basis for legitimate product issues. We'll consider providing refunds or replacements for:
Manufacturing Time: Group buy items take significant time to ship as they're manufactured after the group buy closes.
Stay Updated: Check project pages for timeline updates and manufacturing progress.
No Progress Emails: We won't email you until we have tracking information to share.
All items are shipped with full value insurance coverage. This protects you in case of loss or damage during shipping. If something happens to your package, we've got you covered.
1. Group buy closes → Manufacturing begins
2. Monitor project page for timeline updates
3. Receive tracking email when items ship
4. Full insurance coverage throughout delivery
By pledging to a project, you automatically opt into receiving group buy announcement emails with private order links for that specific project. This is essential for the pledge-to-group buy system to work.
If You Pledge:
If You Purchase:
We never send marketing emails, newsletters, or promotional content.
While group buy purchases are generally final, we stand behind our products and will work with you to resolve legitimate issues based on our judgement.
Product Defects:
Shipping Issues:
1. Contact us with details about the issue
2. Provide photos if applicable (damage, defects, wrong items)
3. We evaluate your case individually
4. We offer refund or replacement based on the situation
By using BLACKdrop, you agree to these terms and our privacy policy. We reserve the right to update these terms as needed, with notice provided on this page.
All payments are processed securely through Stripe. We never store or have access to your payment information. Payment processing fees are handled by Stripe.
Pledges fund product development and don't guarantee final product delivery. Group buy purchases are for actual products with manufacturing and shipping timelines clearly communicated on project pages.
We believe in resolving issues fairly and directly. Contact us first for any problems - we're committed to working with customers in good faith to find reasonable solutions.
Have questions about these terms or need help with an order? We're here to help.
Email us at: [email protected]